Privacy Policy

1. Information We Collect

Account Information

When you create or use an ERALEV account, information necessary to establish and maintain the account may be collected, such as your email address and authentication-related information.

Authentication is provided through ERALEV's application platform. ERALEV's application records do not store your account password in readable form.

Loyalty Portfolio Information

You choose which loyalty and rewards information to provide to ERALEV.

Depending on how you use the Service, this may include:

• loyalty-program name;
• points or miles balances;
• status or tier;
• qualification activity and progress;
• status expiration information;
• benefits, certificates, and credits;
• benefit expiration and usage information;
• reminders;
• notes; and
• other information you choose to track.

Because ERALEV's current tracking functionality depends substantially on user-entered information, information you omit or fail to update may affect calculations, Insights, Connections, reminders, and other results.

Loyalty Membership Numbers

You may optionally provide a loyalty membership or account number.

A loyalty membership number is not required to use ERALEV's current manual loyalty-tracking features.

When provided, ERALEV may store the number to help identify the applicable loyalty account. Membership numbers are masked in ERALEV's normal user-facing interface.

Loyalty membership numbers are not currently included in information sent to ERALEV's Connections AI feature.

Credit-Card Information

You may identify credit-card products you hold and provide limited information such as a nickname, opening date, notes, or active status.

ERALEV does not collect or store:

• full credit-card numbers;
• CVV/security codes;
• bank-account numbers;
• bank login credentials;
• credit-card issuer login credentials; or
• loyalty-program passwords.

ERALEV's current credit-card data model is limited to non-sensitive card-identification and relationship information.

Please do not enter sensitive payment or login credentials into notes, support messages, or other free-text fields.

Benefits and Related Information

You may provide or confirm information concerning loyalty or credit-card benefits, including benefit type, expiration date, remaining value or quantity, and usage information.

Information You Send to ERALEV

If you contact ERALEV, we may receive information such as your name, email address, account email, message, and other information you voluntarily provide.

If you choose to submit a screenshot through ERALEV's Contact feature, that image may be processed through the application's private-file infrastructure for support purposes.

2. How We Use Information

ERALEV may use information to:

• provide and maintain your account;
• create and display your loyalty portfolio;
• calculate and display status and qualification progress;
• track balances, benefits, deadlines, and reminders;
• generate Insights;
• provide Connections and other AI-assisted functionality;
• identify relationships among programs and products;
• respond to support requests;
• maintain and improve the reliability and security of the Service;
• prevent misuse or unauthorized access; and
• comply with applicable legal obligations.

3. Portfolio Calculations and Insights

ERALEV processes information you enter to organize your portfolio and may calculate or identify status progress, deadlines, potential redemption opportunities, benefits, and other Insights.

These outputs may be affected by information you choose not to provide, information you fail to update, third-party program changes, or errors in the Service.

ERALEV uses this information to provide functionality to you; the presence of an Insight or calculation does not guarantee that the applicable third-party provider will reach the same determination.

4. Connections and AI-Assisted Processing

Connections is an optional AI-assisted feature that may analyze information from the loyalty portfolio you have entered into ERALEV in response to a question you submit.

Information currently supplied for Connections analysis may include:

• loyalty-program names and categories;
• points or miles balances;
• current and next status tiers;
• qualification progress;
• status expiration dates;
• benefit information;
• estimated benefit values;
• benefit expiration information; and
• your submitted question.

Connections does not currently include your name, email address, ERALEV user ID, loyalty membership number, full credit-card information, financial-account information, or transaction information in the AI payload.

ERALEV currently uses a Base44-managed AI/LLM integration for this processing. The underlying provider or model may be selected or managed by the platform and may change over time.

ERALEV's application does not currently persist your Connections question, AI response, or Connections conversation history after you leave the feature.

Service providers involved in AI processing may process information according to their own infrastructure and contractual arrangements. ERALEV does not represent that information submitted for AI processing is never logged or temporarily retained by underlying service providers.

Use of Connections is optional.

5. Potential Future Connected Accounts

ERALEV may in the future introduce optional functionality allowing users to connect directly with certain participating loyalty programs or other third-party services.

No direct connection to any particular provider is promised or guaranteed.

If you choose to use a future connected-account feature, additional account-identification information, authorization, or permissions may be necessary.

The information required will depend on the connection method and third-party provider.

ERALEV will provide appropriate information regarding the data and permissions involved when such functionality becomes available.

The use of future direct connections will be optional unless clearly disclosed otherwise for a particular future feature.

6. Browser Storage and Cookies

ERALEV's current application uses browser local storage to maintain authentication/session information and certain application configuration information.

ERALEV's application code does not currently set cookies for analytics or advertising purposes.

The underlying application platform or third-party infrastructure may use cookies or similar technologies necessary to provide authentication, hosting, security, or other platform functionality.

7. Analytics and Advertising Tracking

ERALEV does not currently implement third-party advertising pixels, remarketing pixels, session-recording tools, heatmaps, or dedicated third-party analytics services such as Google Analytics in its application code.

ERALEV's underlying hosting and application platform may independently generate operational logs, telemetry, or other technical information required to provide, maintain, and secure the Service.

ERALEV may introduce analytics or measurement tools in the future. If our data practices materially change, this Privacy Policy will be updated as appropriate.

8. Service Providers

ERALEV relies on third-party service providers and infrastructure to operate portions of the Service.

These providers may support functions including:

• application hosting and infrastructure;
• authentication;
• data storage;
• private file storage;
• email delivery;
• AI-assisted processing; and
• other technical operations.

These providers may process information on ERALEV's behalf as necessary to provide their services.

ERALEV does not sell your personal information to advertisers.

9. Third-Party Services

ERALEV contains information concerning third-party loyalty programs, airlines, hotels, credit-card issuers, and other services.

Those organizations operate independently and have their own privacy practices.

This Privacy Policy applies to ERALEV's handling of information and does not govern information collected directly by those third parties.

10. How We Share Information

ERALEV may disclose information:

• to service providers that process information on ERALEV's behalf;
• when you direct or authorize ERALEV to interact with a third-party service;
• when reasonably necessary to protect ERALEV, users, or others;
• to comply with applicable law, legal process, or lawful government requests; or
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

ERALEV does not sell your loyalty portfolio or personal information to advertisers.

11. Data Security

ERALEV uses technical and organizational measures intended to protect user information.

User loyalty information is scoped by account ownership rules within the application. The current Connections implementation explicitly limits portfolio information to the authenticated user's own records before the portfolio is assembled for AI analysis.

However, no information system can guarantee absolute security. ERALEV cannot guarantee that unauthorized access, disclosure, alteration, loss, or other security incidents will never occur.

You are responsible for maintaining the security of your ERALEV login credentials and for deciding what optional information you provide to ERALEV.

12. Data Retention

ERALEV may retain account and portfolio information for as long as reasonably necessary to provide the Service, maintain accounts, satisfy legitimate operational needs, resolve disputes, enforce agreements, and comply with applicable law.

Different categories of information may be retained for different periods.

Information may also temporarily remain in backups, logs, service-provider systems, or other infrastructure after deletion from ERALEV's active application.

Connections questions and responses are not currently stored as conversation history by ERALEV's application.

13. Account and Data Deletion

ERALEV does not currently provide a self-service account-deletion control.

You may request deletion of your ERALEV account or personal information through the ERALEV Contact page or by emailing:

eralev01@gmail.com

ERALEV will process reasonable deletion requests subject to applicable legal, security, operational, and technical requirements.

Certain information may need to be retained where required by law, necessary to protect the Service or users, or incorporated into non-personal or shared reference information.

The current application supports deletion of individual user-owned records, but deletion of the authentication account and associated information may require administrative processing.

14. Your Choices and Responsibilities

You choose:

• which loyalty programs to add;
• which balances and status information to provide;
• whether to provide an optional loyalty membership number;
• which credit-card products to identify;
• which benefits and deadlines to track;
• whether to use Connections and other optional AI-assisted functionality; and
• what optional information to provide through support or contact features.

You are responsible for keeping information reasonably current if you want ERALEV's calculations and evaluations to reflect your current portfolio.

You may update information within ERALEV where editing functionality is available.

You may contact ERALEV regarding access, correction, or deletion of your personal information.

15. Children

ERALEV is not directed to children under 13, and ERALEV does not knowingly collect personal information from children under 13.

If we learn that information from a child under 13 has been collected in violation of applicable law, appropriate steps will be taken to delete it.

16. International Users

ERALEV's availability outside the United States does not mean that the Service has been designed to satisfy every jurisdiction's legal or regulatory requirements.

If you access ERALEV from outside the United States, your information may be processed in the United States or other locations where ERALEV's service providers operate.

17. Changes to This Privacy Policy

ERALEV may update this Privacy Policy as the Service develops, including when new functionality, integrations, service providers, or data practices are introduced.

When material changes are made, the effective date will be updated and additional notice may be provided when appropriate.

18. Contact

Questions, requests, or concerns regarding this Privacy Policy or ERALEV's handling of personal information may be submitted through the ERALEV Contact page or by email at:

eralev01@gmail.com